Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Quality Control Analysis
Testing how well a product or service works.
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